FAQ
Frequently Asked Questions
Answer common questions, reduce client confusion.
How do I know which level my child is?
To find what your swimming level is , go to the services tab where all levels are described.
What should my child bring to lessons?
You should bring goggles, towel, and water to stay hydrated.
Can lessons be rescheduled if we miss one?
Yes, if you give a 24 hr notice, the lesson will be rescheduled. If a 24 hr notice is not given then the lesson is forfeited.
Do you provide swim caps or goggles?
No, however, we usually have spare goggles for use for that lesson. We don’t keep swim caps on hand.
How do I pay for lessons?
You can pay for lessons through Zelle. The information is there for payment under the How to Pay page.
Can lessons be held at my private pool?
We can give you lessons at either our community pool, your community pool or your private pool.
How do you ensure safety during lessons?
Our full attention is ALWAYS given to every student, whether they are in the water or on the pool deck. We never push a swimmer beyond their scope of comfort. We are both CPR and 1st Aid certified. We follow the National Weather Service’s safety protocol pertaining to water safety regarding storms.
Are lessons private or group sessions?
The options for private or group lessons are a 0ne-to-one (1:1) or a two-to-one (2:1) ratio. The 2:1 ratio is only available to swimmers who are at the same level. We also offer a Parent & Me class with up to five little swimmers in the water with a parent.
What ages can participate?
We accept any ages from “parent & me” (6 months to 12 months old) up to adults,
What do we do if it is storming?
We follow the National Weather Service’s safety protocol pertaining to water safety during storms, which states if lightning is within 10 miles of our location, we are all required to exit the pool immediately. We will then give the storm 5 minutes to see if it passes through. If it doesn’t pass, making it safe to get back in the water, then we will reschedule the lesson at no cost to you. We will reschedule the portion of the lesson that was lost during the session only if greater than 10 minutes.